Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Joseph Michelli, PhD Joseph Michelli

304

Pagini

2015

An

Cartonata

Copertă

Adaugă în bibliotecă
Editura Mcgraw-hill Education
Copertă Cartonata
Pagini 304
An publicare 2015
ISBN 9780071806305
Categorii
Marketing & Vânzări

Descriere

Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

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