Create, Deliver & Support (CDS) Courseware. This module cover the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. it focuses on the integration of different value streams and activities to create, deliver and support IT- enabled p...

Create, Deliver & Support (CDS) Courseware. This module cover the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. it focuses on the integration of different value streams and activities to create, deliver and support IT- enabled products and services whilst also covering supporting practices, methods and tools.