**Mark Miller *is Vice President of High-Performance Leadership at Chick-fil-A, and a bestselling author, leadership coach, and highly-sought-after speaker. He began his career at Chick-fil-A more than 40 years ago as an hourly team member in one of the local restaurants. Shortly thereafter, he beca...

**Mark Miller *is Vice President of High-Performance Leadership at Chick-fil-A, and a bestselling author, leadership coach, and highly-sought-after speaker. He began his career at Chick-fil-A more than 40 years ago as an hourly team member in one of the local restaurants. Shortly thereafter, he became the sixteenth corporate employee when he went to work in the warehouse. Since that day, Mark has worked in many departments throughout the company. He started the Corporate Communications Group, and the Quality & Customer Satisfaction Team, and also led Restaurant Operations, Training & Development, Leadership Development, and more. Today, Chik-fil-A sees annual sales of over $13 billion. In addition, Mark has had the privilege of teaching, coaching, and leading non-profit organizations both domestically and globally. For the last twenty years, Mark has spent his time serving leaders: helping them grow themselves, their teams, and their organizations. He has authored nine books to date, including bestsellers The Secret (with Ken Blanchard) and The Heart of Leadership *, with more than one million copies of his books in print in twenty-five different languages. All of his books have been based on new research including front-line interviews with a variety of highly-successful leaders and companies around the world.