A comprehensive resource that responds to the high demand for specialists who can provide advice to users and handle day-to-day administration, maintenance, and support of computer systems and networks. It shows how to discover customer needs and then use that information to identify, interpret, and...

A comprehensive resource that responds to the high demand for specialists who can provide advice to users and handle day-to-day administration, maintenance, and support of computer systems and networks. It shows how to discover customer needs and then use that information to identify, interpret, and evaluate system and network requirements.