Offering guidance to enhance your company's quality, this title includes: understanding the importance of quality standards; putting fundamental quality control methods to use; listening to your customer about quality issues; whipping quality control into shape with Lean; working with value stream m...

Offering guidance to enhance your company's quality, this title includes: understanding the importance of quality standards; putting fundamental quality control methods to use; listening to your customer about quality issues; whipping quality control into shape with Lean; working with value stream mapping; and, focusing on the 5S method.