Offers strategies to improve relationships and build rapport by tapping into the secrets of emotional intelligence. This book offers tools for remaining calm and focused during heated discussions, as well as tips and exercises on raising emotional intelligence, reading others' emotional intelligence...

Offers strategies to improve relationships and build rapport by tapping into the secrets of emotional intelligence. This book offers tools for remaining calm and focused during heated discussions, as well as tips and exercises on raising emotional intelligence, reading others' emotional intelligence, and how to use non-verbal cues wisely.