Business analysts must respond to today's challenges by developing practical, creative and financially sound solutions. They need look no further for the necessary tools. This fourth edition of the bestseller contains a new chapter on business analysis as a service and includes expanded material on ...

Business analysts must respond to today's challenges by developing practical, creative and financially sound solutions. They need look no further for the necessary tools. This fourth edition of the bestseller contains a new chapter on business analysis as a service and includes expanded material on modelling business processes and gap analysis.