For her Victorian history project, Charlie hits upon the idea of writing the diary of Lottie, a serving girl. When her mother, Jo, loses her job as a shop manageress and starts work as a cleaner, her previously happy and comfortable lifestyle is threatened, and she finds that her own hardships and s...

For her Victorian history project, Charlie hits upon the idea of writing the diary of Lottie, a serving girl. When her mother, Jo, loses her job as a shop manageress and starts work as a cleaner, her previously happy and comfortable lifestyle is threatened, and she finds that her own hardships and struggles are not so different from Lottie's.