**DOUGLAS K. SMITH *is an internationally recognized author and consultant on organization performance, innovation, and change. He is coauthor of The Wisdom of Teams and author of Taking Charge of Change *. His work on teams and organizational performance has been featured in Business Week, the Wall...

**DOUGLAS K. SMITH *is an internationally recognized author and consultant on organization performance, innovation, and change. He is coauthor of The Wisdom of Teams and author of Taking Charge of Change *. His work on teams and organizational performance has been featured in Business Week, the Wall Street Journal, the New York Times, the Harvard Business Review, and the McKinsey Quarterly.