Business analysis (BA) is an important business operation, and with some coordinated effort, it can become an efficient and valuable business service.

Business analysis (BA) is an important business operation, and with some coordinated effort, it can become an efficient and valuable business service.

This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout.