This is the first book to address exclusively the most important factor in successful dispute resolution: the personal qualities of the conflict resolution professional, the mediator, arbitrator, neutral, organizational consultant, or therapist who must intervene in any kind of problem at work or at...

This is the first book to address exclusively the most important factor in successful dispute resolution: the personal qualities of the conflict resolution professional, the mediator, arbitrator, neutral, organizational consultant, or therapist who must intervene in any kind of problem at work or at home.