This book presents a framework and tools for measuring and managing performance at various levels within an organization, and helps managers re-think the ways KPIs can be implemented to meet organizational goals. It is relevant to HR and operational managers, and organizational leaders and public ad...

This book presents a framework and tools for measuring and managing performance at various levels within an organization, and helps managers re-think the ways KPIs can be implemented to meet organizational goals. It is relevant to HR and operational managers, and organizational leaders and public administrators at all levels.